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Snedige Rekel
NED-Clan Goonswarm Federation
4
|
Posted - 2012.03.14 10:55:00 -
[1] - Quote
This is a nightmare of an update. You guys are really doing it wrong.
I have 3 clients on which i run eve online
The first one i install this on is a laptop at work that does not start up or open anything after the patching is complete. I only see a black screen and that is the end of it I have to CTRL-ALT-DELETE it to get my laptop back working again This morning the launcher started by downloading an update and then crashed again after launching the program All i see is a black screen of nothing
I have installed the new launcher om my second system, that did manage to start up but only to find the client to be EXTREMELY slow (on a VERY good PC) and after setting all the graphic details to an absolute minimum i get some performance out of it
The third computer i have installed the new launcher on just downloaded the new launcher and then nothing happened I saw the launcher window, but the progress indicator bar did not start for 15 minutes I have reset the computer and restarted the eve client and only received the error message that i will paste under this message This is actually on a 8 core, 8GB memory, full SSD machine that is probably the fastest around on the consumer market at the moment. It just crashes horribly
Now guys, pleas don't give me that S**T about me having to re-download the whole program, adjusting my settings etc... etc... and your whole arrogant attitude of "our clients are doing it wrong" I actually am CEO / CTO of a large internet company and currently in charge of a large scale IT department. I know what i am talking about when it comes to releasing updates / new software
Releasing stuff that manages to crashes 3 different machines is a major error and a very very very good example of failing programmers / coding.
Working like this is an insult to your loyal customers that already have to put up with crashing servers, time dilation, captain quarters that NOBODY want etc.. etc..
Managment at CCP, take up your responsibility and reorganise your company. Roll back this error and use your common sense. Don't let your IT department be so powerfull that it can ruin your business.
Traceback (most recent call last) can not be posted because HTML is not allowed. |

Snedige Rekel
NED-Clan Goonswarm Federation
4
|
Posted - 2012.03.14 11:01:00 -
[2] - Quote
Well guys, it is nice that your machines are working fine, but i am not making this up. 3 different machines, 3 different ways of crashing.
If your client is working fine then i would suggest you go back to your mining in highsec dayjob. |

Snedige Rekel
NED-Clan Goonswarm Federation
4
|
Posted - 2012.03.14 11:05:00 -
[3] - Quote
Leelube wrote:no problems for me either, being the CEO of a large IT company I'm sure you'll be able to find out whats wrong.
What is wrong is that things should actually just work. Putting respnsibilty for the correct execution of your programs in the hands of your customers is considered to be insulting in a professional environment.
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Snedige Rekel
NED-Clan Goonswarm Federation
4
|
Posted - 2012.03.14 11:18:00 -
[4] - Quote
You guys are so dumb.
Lets say my programmers release a new version of our website that works flawlessly on a MAC with safari but does not work on a PC with windows XP and a IE8 browser. What you guys are saying is that i should then ask all my customers to download a different browser otherwise they can not use my website.
Maybe you should just refrain from your dumb and insulting comments and let grown up people solve this. |

Snedige Rekel
NED-Clan Goonswarm Federation
4
|
Posted - 2012.03.14 11:23:00 -
[5] - Quote
Skydell wrote:Once you get the splash up, go to the tools Icon, top right.
In there you will find a start up option and you can set to close when EVE launches and Only open for updates.
I clicked them both and EVE launches the same as it did pre1.5 and like you, the game is slow now. Ilogged in earlier and there were around 18K on, I moved a character 18 jumps over 4 regions and every system, the load time was 2 minutes+ for overview. After getting to the station I wanted to be in, I couldn't use the market, couldn't view my wallet, was being dropped 3 times average every 10 minutes.
I don't know what they did but it isn't "working as intended". Unles they intended to force us all to dock up and not play for a week.
This is exactly the same that i see on the only machine (out of 3) that still launches.
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Snedige Rekel
NED-Clan Goonswarm Federation
4
|
Posted - 2012.03.14 11:28:00 -
[6] - Quote
Tippia wrote:Snedige Rekel wrote:You guys are so dumb.
Lets say my programmers release a new version of our website that works flawlessly on a MAC with safari but does not work on a PC with windows XP and a IE8 browser. What you guys are saying is that i should then ask all my customers to download a different browser otherwise they can not use my website. Yes. Largely because you'd be doing your customers the most significant favour in their lives. You really should have picked a different simile since the issue the case you describe unequivocally lies with IE. By the way, not being a tech CEO / CTO, but rather a social science researcher, I'm having none of the issues you describe over six installations on four machinesGǪ so the whole Gǣtone down the arroganceGǥ theme you're trying to run with here should probably be directed somewhere else.
Offcourse the problem lies with IE in cases like this, but 70% of our customers are using this. You are suggesting i should do away with 70% of my business out of programming arrogance? Do you think an attitude like that reflects a professional insight?
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Snedige Rekel
NED-Clan Goonswarm Federation
4
|
Posted - 2012.03.14 11:33:00 -
[7] - Quote
ShadowStalkerwings wrote:You can still launch the game without using the launcher just run the exe for the game instead of the launcher, its just a new front for launching the game for now. Updates as far as i'm aware can still be downloaded via the old method as my launcher failed to update the game so ran exe and updated via the old method now its working.
As for the launcher not loading run the repair tool from the eve folder, some people i've spoken too had the same issue with it not launching the launcher or getting a black screen.
Okay, sounds logical, will try this now, finally a comment that makes sense.
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Snedige Rekel
NED-Clan Goonswarm Federation
4
|
Posted - 2012.03.14 11:51:00 -
[8] - Quote
Rico Minali wrote:Snedige Rekel wrote:You guys are so dumb.
. No need for that fella, we arnt the computer expert ceo's of a massive IT company that cant get spaceship game to work...
I call you guys dumb because you actually think that it is the responsibilty of the customer to make a program work.
It has nothing to do with IT knowledge of the user, things should just work.
It is insulting to your customers to release an update that crashes more than 0,1% of your customers systems. Wheter the user is an IT professional or a plumber. It has to do with improper testing and arrogant programming. |

Snedige Rekel
NED-Clan Goonswarm Federation
5
|
Posted - 2012.03.14 12:08:00 -
[9] - Quote
It is NOT THE RESPONSIBILITY of a customer to make a program work
Companies that think the opposite are out of business very soon.
Telling me that i should fix it myself because i am an IT professional or "well it works fine on my machine, so you are stupid" is really a blatant display of a low IQ. |

Snedige Rekel
NED-Clan Goonswarm Federation
5
|
Posted - 2012.03.14 12:31:00 -
[10] - Quote
ucntkilme wrote:While I agree with this post to an extent I also disagree.. So here is my rant on this subject
Being the CEO / CTO of a "large internet company" is of no consequence when it comes to the goings on in eve. The problem here is not what you do for a living, it's what you can't do in practice... I agree that calling an issue such as this "operator error". is false and has been the stance of CCP and most of it's player base for far too long
The loader is great in theory and idea. However, it does fail in execution. If it were 1 localized exception of it not working, then things might be a bit different but there are many people that have been having issues getting it to run at all. This is not due to themselves as users, or even the type of machine you are running on..
There just wasn't enough testing done on this, and if there was I didn't know about it until it came out and I had to spend 4 hours figuring it out in order to make it work for me - on 2 different computers and 12 different eve installations (8 on 1 and 4 on the other). But, it ended up working and I got in game and was able to begin my skill training again..
Now I didn't actually want to post about the loader in this rant because that's not the driving force behind me logging in to post at all. The reason for me posting is the whole "CEO/CTO" thing that the OP holds so near and dear
Being a CEO doesn't mean that you understand anything about code or anything of the sort. Being a CTO doesn't even mean that (yes I know what CTO is supposed to know).. "Large Internet Company" could be anything. You could be the CEO of amazon.com, but that doesn't mean that you know anything about software development.
Hell, you could be the CEO of blizzard entertainment, but that doesn't mean you know anything about the software development methods that CCP uses. In the software development game, there are multiple ways of going about doing the same thing.. Sometimes CCP excels, and sometimes they fail horribly sure... But it still doesn't mean that they need to be bombarded by useless posts on the forums such as this one..
I think that the real purpose behind the OP, wasn't to degrade CCP or the loader for not working -- but just another immature little boy trying to raise the e-peen flag. At least that's what it seems like to me. So if i'm feeding into it, my apologies. But really man, no one gives a **** if you're CEO of microsoft or other large company - it doesn't matter and isn't a term that exudes knowledge. Anyone can be a CEO, even a CEO of a successful company. It literally means nothing when it comes to this game..
I myself am a CEO, I don't claim to the best or the smartest there ever was -- nor do I even begin to grasp the understanding of "Software Development" to the level that CCP has shown us. My company merely does web development, it's new - its small... But me being CEO doesn't mean jack **** here.
If you are truely CEO and think that you / your team can do better -- then do it.. Simple as that... We have EVE now it's your turn to shut the **** up about your supposed 'social status' and bring out the game: ADAM (yes it's a biblical reference - no im not religious just thought it'd be funny to being able to respond to the question "what game do you play?" - "oh i play ADAM & EVE"
So until you actually go through the physical steps that CCP has gone through over the past few years, putting out a piece of software to the extent that CCP has done it over the years.. Or having to deal with whiny bitches like yourselves and half of the forums every time something doesn't work (me included sometimes) claiming to know how to do it better.. Then shut the **** up already..
CCP does a damn good job at what they do. Sure they are misguided plenty, but the end result is a good product that I for one am happy to pay for.. So give them credit where credit is due, instead of trying to belittle them constantly pointing out every single flaw in 1000's of posts on the forums... CCP has put out one hell of a game, so thanks CCP... And even though I had issues with the loader and spent 4 hours trying to figure out how to make it work -- i like the idea of it..
enjoy.
Finally a sane response.
Me stating the work that i do has nothing to do with arrogance, which is hard to believe for most of the people here, judging your reactions.
I just know how hard it is to keep a difficult technical system up and running and how much effort should be invested in testing stuff. Not testing stuff has costed my company dearly in the past as well.
ucntkilme also had to spend 4 hours to get his stuff working again. The whole point is that it is extremely strange that you release software that causes these kind of bugs to happen in the first place.
Getting the client back up and running will probably work eventually with changing a whole load of setting and reinstalling the program myself too.
It is just very strange that these things happen in the first place, thats why CCP, in my opinion, should get its act together and rethink the way the work. |

Snedige Rekel
NED-Clan Goonswarm Federation
5
|
Posted - 2012.03.14 12:56:00 -
[11] - Quote
ucntkilme wrote:I agree, it can be infuriating to deal with for sure. But to create a post on the forums about it isn't going to do anything about it. It's better to keep a level head, look at the issues and errors it gives you and see if CCP has already created a fix for it (in my case, it was running the repair.exe 12 times - tedious but it fixed it).
CCP does a great job with the game, and I for one want to thank them for everything they've done to better the game - and belittle them for everything they've done to destroy the game(in my opinion - such as WiS)... But I don't do it openly in a forum, because it's not constructive - and does nothing to further my cause for the future enjoyment of eve.
Plenty of people have had issues with this patch, there is no denying that... So in that respect I do agree that there should have been more testing either internally on every possible computer configuration (that'd be a metric ****-ton of computers).. or some other way of testing it (was it ever on the test server? I don't know as I don't use the test server)... But there are more intelligent ways about venting about the issues you're having with the patch -- plus the creation of new threads per person who experiences the same issue only further perpetuates the issue because who wants to read 10,000 posts that pretty much say 'it doesnt work, you suck CCP'
Instead, perhaps a solution to this issue would be a smart-forum that CCP could implement... Instead of having everything in the general discussion board of the forums -- perhaps add-in a "Latest Patch Discussion" that is available on patch day and perhaps only open for 12-18 hours...
Each new topic is gone through (using code - REGEX more than likely) and determines if it is a duplicate -- if it is -- it adds the new topic as a response to the previous topic. If it's not, it allows the creation of the current topic... This would cut down on the amount of threads that effectively say the same thing -- and all the information is in 1 spot for other people to read and/or ignore...
Then for the General Discussion - any topic about the latest patch is thereby permanently moved to the "Latest Patch Discussion" letting the other stuff shine through...
And this is just one idea that could possibly work to help at least alleviate the thousands of topics that CCP MUST read (despite the fact they don't want to - hell I don't read half of them because there isn't enough time in the day to deal with all the tears).. Any other good ideas?
You are right, it is not constructive.
It is just very very very frustrating experiencing the same issues that i face during my daytime job with Eve. Eve should just work. |

Snedige Rekel
NED-Clan Goonswarm Federation
5
|
Posted - 2012.03.14 13:09:00 -
[12] - Quote
Vetrox Satria wrote:Mr big shot IT company owner. Ring your IT department and ask them. They will probably say something like this.
Press the little windows icon in the bottom left. In the searchbar type "System restore" Pick the most recent restore point (hopefully you have one per month. I think thats a default windows setting) Restore system to previous point Re download EVE update.
See what happens.
Basic IT trouble shooting techniques FTW
Lol, you actually think that it is normal that the customer has to run system restore because the providing company of the software f**cks up their stuff. And you probably also take it for granted. 
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Snedige Rekel
NED-Clan Goonswarm Federation
5
|
Posted - 2012.03.14 13:38:00 -
[13] - Quote
Vetrox Satria wrote:Snedige Rekel wrote:Vetrox Satria wrote:Mr big shot IT company owner. Ring your IT department and ask them. They will probably say something like this.
Press the little windows icon in the bottom left. In the searchbar type "System restore" Pick the most recent restore point (hopefully you have one per month. I think thats a default windows setting) Restore system to previous point Re download EVE update.
See what happens.
Basic IT trouble shooting techniques FTW Lol, you actually think that it is normal that the customer has to run system restore because the providing company of the software f**cks up their stuff. And you probably also take it for granted.  So your have no idea how windows works then? Sometimes data gets corrupted or something slight can go wrong causing problems. For all we know your computer may have had a slight failure causing the game not to work on your machine. In such a case its not CCP's fault its your pc's fault (notice i didnt say your fault) this is why microsoft put the system restore tool there. I have also just outlined what you need to do. Just because your computer doesnt like this particular software update doesnt make it the company who produced it's fault. AS it seems to have worked on the majority of machines (including mine) then we can safely assume its either a specific problem with your computer or its hardware configuration or a problem has occured during download and install (corrupt file, misplaced directory or something menial like that) and not "CCP INSULTING ITS CUSTOMERS 20k of which are playing the game right now with few problems" First off try my method, if that doesnt work then its obviously wont have been a problem during download, install and cofiguration of the patch. At this point I would say get in touch with ccp and tell them your system configuration and they might be able to implement a fix that could potential help other players who might be suffering the same dilema. ....I dont know why im bothering to try and help cos your clearly here to ***** and whine like a little girl whos just been told off by her daddy for eating all the cake fatty.
It is not working on 3 different computers. and i am clearly not really the only person having these issues. https://forums.eveonline.com/default.aspx?g=posts&t=80015&find=unread
maybe you should keep your dumb comments to yourself. |

Snedige Rekel
NED-Clan Goonswarm Federation
5
|
Posted - 2012.03.14 13:50:00 -
[14] - Quote
Morganta wrote:Snedige Rekel wrote: I actually am CEO / CTO of a large internet company and currently in charge of a large scale IT department. I know what i am talking about when it comes to releasing updates / new software
stopped reading here ^ you're obviously trying too hard oh... and eve works fine
Jealousy is an emotion and typically refers to the negative thoughts and feelings of insecurity, fear, and anxiety over an anticipated loss of something that the person values, particularly in reference to a human connection. Jealousy often consists of a combination of presenting emotions such as anger, resentment, inadequacy, helplessness and disgust. It is not to be confused with envy. |

Snedige Rekel
NED-Clan Goonswarm Federation
5
|
Posted - 2012.03.14 14:04:00 -
[15] - Quote
Vetrox Satria wrote:Maybe you should learn to read nub cake. I didnts say you were the only one having issues you tool. Maybe you should keep you fail to yourself cos your clearly failing to do stuff with any level of intelligence. *high pitched squeaky voice "oh no's im 10 years old and my eve are broked this is ccp's fault i will make up random crap so that people join me in my fight to hate ccp" You sir are the reason why im so fat
Putting respnsibilty for the correct execution of your programs in the hands of your customers is considered to be insulting in a professional environment...... GET IT ? |

Snedige Rekel
NED-Clan Goonswarm Federation
5
|
Posted - 2012.03.14 14:29:00 -
[16] - Quote
It fills me with great joy to see the immense dumbness of the majority of the reactions here. It convinces me once more that scamming is the best way to make money in Eve. |

Snedige Rekel
NED-Clan Goonswarm Federation
5
|
Posted - 2012.03.14 14:46:00 -
[17] - Quote
Kehro Urgus wrote:Snedige Rendel logged into EVE at 14:38, I assume from a computer he hasn't mangled. 
If you would have take the time and read the original post you might have figured out that 1 of the machines actually works but is very slow.
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